FAQ
📄 FAQ & Store Policies – Get Up Show Up Never Give Up
Welcome to Get Up Show Up Never Give Up! We’re committed to providing you with high-quality products and exceptional service. Below, you’ll find answers to commonly asked questions, along with our store policies.
🛍 Orders & Shipping
📦 Processing & Production Time
• All orders are processed and made with care.
• Production time typically takes 1-3 business days before your order is ready to ship.
• We work hard to fulfill your order as soon as possible!
🚚 Shipping Times & Locations
• Once your order has been produced, shipping takes 2-10 business days within the United States, depending on your location.
• Please note that shipping times may vary due to carrier delays, holidays, or weather conditions.
• We currently only ship within the United States.
📍 Order Tracking
• Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your delivery in real-time.
📦 Lost or Delayed Packages
• While we do our best to ensure timely delivery, we are not responsible for shipping carrier delays.
• If your package is lost in transit, please contact us via chat.
🚨 Address Changes & Corrections
• Please double-check your shipping details at checkout.
• We are not responsible for orders shipped to incorrect addresses provided by the customer.
• Once an order has been placed, we cannot modify the shipping address.
📌 By placing an order with Get Up Show Up Never Give Up, you acknowledge and agree to this shipping policy, including processing times, shipping estimates, and potential carrier delays.
🔄 Non-Return Policy
At Get Up Show Up Never Give Up, we strive to provide exceptional quality products. Please review our non-return policy before making a purchase.
❌ All Sales Are Final
• Final Sale: All purchases made on our website are final. We do not accept returns, exchanges, or provide refunds for any items purchased, except as described below.
• Order Confirmation: By placing an order, you acknowledge and agree to this policy. Please review your order carefully before completing your purchase.
⚠️ Exceptions: Damaged or Defective Products
• Inspection Upon Delivery: We take great care in packaging and shipping our products. However, if your order arrives damaged or defective, please contact our Customer Service team within 48 hours of delivery.
• Documentation Required: When reporting a damaged or defective product, please provide:
✔ Clear photos of the damaged item
✔ Your order number
• Resolution: Upon verification, we will work with you to resolve the issue. This may include sending a replacement or offering store credit, at our discretion.
📌 This exception applies only to products that are proven to be damaged or defective upon arrival, not for any other reason.
📋 Additional Information
• Product Descriptions: We strive for accuracy in product descriptions and images. If you have any questions before purchasing, please contact Customer Service for clarification.
• No Order Cancellations: Once an order is placed, it cannot be canceled, as all sales are final.
📌 By completing your purchase, you confirm that you have read and agree to our non-return policy.
📏 Product & Sizing Questions
👖 Q: Are the leggings squat-proof?
💪 A: Absolutely! Our leggings are 100% squat-proof with a 4-way stretch for full coverage and flexibility during workouts.
🏋🏾♀️ Q: How supportive is the sports bra?
🔥 A: Our sports bras offer high-impact support, ensuring a secure fit for running, lifting, and intense training sessions.
🎒 Q: How spacious is the backpack?
📦 A: Our high-quality, durable backpack is designed to hold all your daily essentials, including a tablet, keyboard, mouse, water bottle, and more.
📐 Q: How do I find my size?
📏 A: Our products fit true to size, but we recommend checking the size chart on each product page for exact measurements.
💳 Payments & Discounts
Q: What payment methods do you accept?
💳 A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: How do I apply a discount code?
🏷️ A: Simply enter your discount code at checkout in the promo box. Discounts cannot be applied after an order has been placed.
Q: Do you offer exclusive discounts for subscribers?
🚀 A: Yes! Subscribers to our online store get:
✔ Early access to sales
✔ VIP discounts & promotions
✔ Exclusive perks & limited-time deals
📩 Sign up today & unlock exclusive savings!
🔥 Grand Opening Special – Limited Time Only!
🎉 Q: How does the “Buy a Set, Get 30% Off E-Book” promo work?
🔥 A: Build your set by adding:
✔ ONE Top (Hoodie, Crewneck, Sports Bra, Tank, or T-Shirt)
✔ ONE Bottom (Shorts, Joggers, or Leggings)
✔ “The Mindset Shift” E-Book
➡️ Your 30% discount on the e-book is automatically applied at checkout! 🚀
Q: Can I stack discounts?
⚡ A: Only one discount code can be used per order. However, the Grand Opening Special is automatically applied, so no code is needed!
📩 Join the waitlist now to get VIP perks & early access!
💬 Need More Help?
📩 Still have questions? Contact us via chat within live during business hours. We’re happy to assist!
📍 Follow us on social media for exclusive updates, product drops, and motivation!